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Privacy Policy 
Personally identifiable information.

We use the term “personally identifiable information” in these highlights to mean information that identifies, or that can reasonably be linked to, an actual natural person (that’s a real, named human being). We use the stand-alone term “information” to include all types of information, including personally identifiable information.

Collection.

We may collect information relevant to you in three ways. First, we may collect information directly from you. This could be as part of your interactions with SDS personnel. Second, we will collect such information by observing behavior — either in the “real world” or through our digital properties like websites and mobile apps. Examples include security cameras, our website tracking visitor activities on our sites, or our digital properties collecting the characteristics of the visiting devices.    

Finally, we may obtain such information from independent third parties, independent of you. 

Use.

We will use your information to meet your expectations and give you a great experience with SDS. For example, that could be to fulfill a purchase, provide a service, make our digital properties run better.

Sharing.

We may share your personally identifiable information with suppliers or business partners to fulfill your requests or perform on our behalf a contract that we have with you. 

    

Sometimes we share information with suppliers and business partners for internal SDS uses. The easiest examples of what we mean by this relate to information technology — they may be processing personally identifiable information, but we make sure we have contracts in place requiring that they only use the information in support of SDS. 

What we collect:

Information you give us.   The information we collect from you includes things such as:    

  • Name

  • Postal address

  • Email address

  • Phone number

  • Payment card number and other payment information
     

In certain situations, we may also collect things like:

  • Driver's license number (for example, if you return a product or apply for credit)

  • Social Security Number (for example, if you apply for credit)

  • Location information (such as when you ask us to tell you about nearby stores or use our digital properties)

  • Survey responses 

Information collected automatically online.

We collect information about your interactions with us including, for example:

  • The type of device or browser you’re using

  • Your IP address

  • Your browsing behavior while on our website

  • The URLs of the websites you visited before visiting our site (these are called “referring URLs”)

  • IMEI/UDID (a numeric identifier for your mobile device)

  • MAC address (another kind of numeric identifier for your mobile device)

  • IDFA (Apple’s ID for advertising, a randomly generated number)

SDS and our partners use technologies such as cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. Users can control the use of cookies at the individual browser level.

Location information. 

Mobile devices often provide users with the ability to adjust settings related to location. If you do not want us to collect specific location information, you may modify the location services on your mobile device’s settings. SDS has no control over your device’s settings. And adjusting these settings does not completely eliminate the ability of others to develop location information about your device.  

Facility cameras

Our facilities may use cameras for asset protection and other operational purposes, such as measuring traffic patterns and protecting and improving our business.

Reviews and other content you provide.

Our websites offer publicly accessible blogs or community forums. Be aware that anyone who accesses these areas may read, collect, and use the information you provide.

How we use the information we collect:
  • Customizing your digital experience

  • Fulfilling orders and requests for products, services, or information

  • Processing payments,

  • Delivering  products

  • Marketing and advertising products and services

  • Conducting research and analysis

  • Preventing and identifying fraud and other illegal activity

  • Engaging in internal uses such as data analytics with the purpose of enhancing existing and creating new products and services

How we share your information.

SDS does not exchange your personal information for monetary consideration. We share your information only in the ways we describe below. We may combine or share information among current or future SDS companies, including affiliates and subsidiaries. 

We may share your information with third parties to perform services on our behalf such as:

  • Fulfilling orders and delivering packages

  • Conducting research and analysis

  • Processing credit card payments

  • Detecting fraud and other illegal activity
     

Sometimes we may be required to share personal information for legal reasons, for example, if we are required to do so by a regulation, court order, subpoena or other legal process. We may also share information when we believe it is necessary to comply with the law or to respond to a government request, or when we believe disclosure is necessary or appropriate to protect SDS, our customers, or others.

We may share personal information in the event of a corporate sale, merger, acquisition, joint venture, reorganization, divestiture, dissolution, liquidation, or similar event. 

How we protect your information.

We use a variety of security measures designed, under a risk-based approach, to ensure the confidentiality of your information. However, as set forth in the applicable terms of use for each digital property, we cannot and do not guarantee the security of information transmitted to us.

You also can do your part to help protect the information you provide to us. Create a strong password. Use that password only on our digital properties. And do not share your password with anyone — especially anyone claiming to work with us. We would never contact you and ask for your password — ever.

Your choices.

You may at any time:    

  • Stop receiving marketing or promotional emails, direct mail, phone, and mobile marketing communications

  • Update and correct your personal information

  • Deactivate your account

  • Request removal of information you post on our digital properties; in some cases, we may not be able to remove your content or personal information, in which case we will let you know if we are unable to do so and why

 To do any of these, let us know by one of these methods:    

  • Follow the directions in a marketing email, direct mail, or mobile communication that you receive from us

  • Provide your request and current contact information through one of the contact methods listed under “contact us” below.

 

SDS Refrigerant Services

4301 N. Delaware Ave Building C

Philadelphia PA 19137

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